Transparency
Clear communication of loan terms, charges and conditions to customers.
Fair Practice Code
The Fair Practice Code reflects Orrish Loans’s commitment to fair, transparent and responsible lending practices, in line with applicable RBI guidelines.
Fair Treatment
Respectful, non-discriminatory and responsible treatment of all customers.
Grievance Support
Accessible grievance redressal for customer complaints and queries.
1 Objective
The objective of the Fair Practice Code is to promote good and fair practices by setting minimum standards in dealing with customers, ensure transparency, and enable customers to make informed decisions regarding loan products and services.
2 Applications for Loans and Processing
Loan application forms include necessary information that affects the interest of the borrower. Customers are informed about the documents required, processing and the timeline for disposal of loan applications.
3 Loan Appraisal and Terms
Loan applications are assessed based on eligibility, income, repayment capacity, credit profile and internal policy. Sanctioned terms, including interest rate and charges, are communicated to the borrower.
4 Disbursement and Changes in Terms
Disbursement is carried out as per the agreed terms. Any change in terms and conditions, including interest rates and charges, is communicated to the borrower in line with the loan agreement.
5 Responsible Recovery
Recovery of dues is conducted in a fair and respectful manner. Orrish Loans does not resort to undue harassment and follows responsible recovery practices.
6 Grievance Redressal
Orrish Loans has a structured grievance redressal mechanism to address customer complaints and queries in a fair and timely manner. If you have a concern regarding any of our services, you may reach us through the following channels:
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Level 1 — Customer Support
Email: support@orrishfinance.com
Phone: +91 7880002242 -
Level 2 — Grievance Redressal Officer
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Level 3 — Reserve Bank of India
If the complaint is not resolved within the applicable timelines, you may lodge a complaint on the RBI Complaint Management System at cms.rbi.org.in.
Registered Office: Office No. 5097-5099, 5th Floor, Currency Tower, VIP Road, Raipur, Chhattisgarh, 492001. Complaints are acknowledged and endeavoured to be resolved within the timelines prescribed under applicable RBI guidelines.
7 Review and Updates
The Fair Practice Code is reviewed periodically and updated as required to remain aligned with applicable RBI guidelines and regulatory requirements.
Have a question or complaint?
Reach the Orrish Loans grievance and support team.
We are committed to fair, transparent and responsible lending.